What Keeps Unified Communications Teams up at Night

Solution Architect Ray Krug from NETSCOUT shares his insights about the numerous challenges that Unified Communications IT professionals face on a daily basis that often spill over into after-hours worries about Contact Center performance, Service Availability, User Experience, too much complexity, painful war room triages, and an endless supply of point tools with built in limitations. Ray discusses the role of NETSCOUT Smart Data in uncovering performance issues and its impact on determining voice and video quality, signaling, jitter, QoS scores, MOS, SBC issues, SIP Trunking issues and so much more.