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Logistics Company Staves Off DDoS Attacks, Ensuring Delivery

As a result of COVID-19, consumers and businesses alike have become more dependent than ever on package delivery services. For one of the largest transportation and logistics companies in the world, with locations in multiple countries and more than 300,000 employees, any disruptions to its network could potentially imperil the delivery of the more than 1.3 billion parcels shipped per year. When a series of complex, targeted DDoS attacks struck the company, a critically important application service was disrupted, threatening to halt all of the company’s flights from taking off worldwide and potentially curtailing package delivery globally.

Adding to the challenges the company faced, the COVID-19 pandemic caused a dramatic increase in VPN traffic when employees began to work primarily from home. The DDoS attacks threatened to prevent critical access to internal applications via VPN. Historically, the company used multiple service providers to protect its globally distributed data centers, depending on the regional availability of such services from providers. It was apparent that during times of attack, the organization needed clarity and a consistent platform to protect itself, rather than relying on different SLAs with multiple vendors in numerous locations. To address this urgent problem, the company turned to NETSCOUT for help simplifying its DDoS mitigation infrastructure, replacing the different service providers with a single, provider-agnostic service that could also cover all global locations.

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About the Author

As a product marketing manager at NETSCOUT, Michael Wetherbee works closely with the company’s marketing, product management, sales, and IT departments to produce content and assets that assist the sale team in attaining their performance goals. <br><br> Wetherbee’s experiences in past lives as an account manager and solutions engineer provide insight into the needs of NETSCOUT’s sales and sales engineering teams. He also has exposure to sales enablement experiences, which affords him the unique ability to provide guidance on the most effective ways to use the content and assets he creates.<br><br>Wetherbee has always seen curiosity as a valuable characteristic. He currently holds a BS in education, a graduate certificate in management, and a graduate certificate in instructional design technology and is working on his Master of Education degree in instructional design.

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